In order to buy and take possession of the products offered for sale on www.cygnuspharma.com, it is necessary to go through the following steps:
- product identification and choice
- your registration as a user of www.cygnuspharma.com (optional). The customer is solely responsible for maintaining the confidentiality and security of his account
- placing the order, according to the agreement with the terms and conditions of use
By launching an electronic or telephone order, you agree to the form of communication (telephone or e-mail) through which the Site carries out its operations.
Unless otherwise stated, the prices of the products displayed on www.cygnuspharma.com represent the final purchase prices in which shipping taxes are not included, unless otherwise stated.
Prices include VAT and are expressed in RON for each product.
The transport value is estimated during the ordering process.
The products will be delivered within 1-3 working days.
RETURN OF PRODUCTS
If a customer wishes to return a product, he has the obligation to notify in advance the online store www.cygnuspharma.com in writing by e-mail to: office@cygnuspharma.com within a maximum of 14 days from receipt of the products and / or services.
The client has the right to withdraw from the contract, without specifying the reasons, within 14 days, according to GEO no. 34/2014. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier, indicated by the Customer, enters into physical possession of the product.
The products must be returned in the same condition in which they were delivered (in the original packaging with all the documents that accompanied it) within 14 days from the date on which the Customer notified www.cygnuspharma.com of the intention to withdraw from the contract . By opening the individual packaging in which the ordered products were delivered, it means that you agree with these conditions of use and that the products are the ones ordered and correspond to your requirements, these products can no longer be returned.
We return the value of the product within 14 days from the date of written termination of the contract. www.cygnuspharma.com may defer the refund until the date it receives the products back.
